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Terms and Conditions

Last updated: 8 January 2026

These Terms and Conditions (“Terms”) govern the use of our website and the provision of services by MILLER MARTIN WASTE SERVICES LTD (“we”, “us”, “our”).

By accessing our website or using our services, you agree to be bound by these Terms.

1. Company Information

Business Name: MILLER MARTIN WASTE SERVICES LTD
Company Number: 14915299
Website: https://www.millermartinwaste.co.uk
Email: hello@millermartinwaste.co.uk

2. Services

We provide waste management and related services, including but not limited to waste collection, clearance, removal, and disposal services (“Services”).

All Services are subject to availability and may be varied or withdrawn at our discretion.

3. Quotes and Pricing

Quotes are provided based on information supplied by the customer, including descriptions, images, or videos of the waste. Quotes are indicative and valid for a limited period unless stated otherwise.

The final price may change if:

  • The waste differs in type, volume, or weight from the description provided
  • Additional labour, time, or disposal costs are required
  • Access restrictions, parking issues, or health and safety risks are identified on arrival

Any price changes will be explained to the customer before work continues

4. Payment Terms

Payment is due in full immediately upon completion of the Services, unless otherwise agreed in writing prior to the job.

Payment may be made by bank transfer, card, or other agreed methods.

We reserve the right to withhold removal or disposal of waste until payment has been received.

Failure to make payment when due may result in additional charges, recovery costs, or legal action.

5. Bookings and Cancellations

Bookings are confirmed once agreed in writing or electronically.

Cancellations or rescheduling must be made with reasonable notice.

We reserve the right to charge a cancellation or abortive visit fee where:

  • Insufficient notice is given
  • Access to the site is unavailable on arrival
  • Required parking permits or permissions are not in place
  • The waste cannot be safely or legally removed
  • The waste materially differs from what was agreed and no revised price is accepted

6. Customer Responsibilities

You agree to:

  • Provide accurate information about the type and quantity of waste
  • Ensure safe, clear, and reasonable access to the collection location
  • Ensure any required parking permits, permissions, or access arrangements are in place prior to collection
  • Not include prohibited or hazardous materials unless explicitly agreed in advance
  • Confirm that all waste presented for collection is lawful and accurately described
  • Comply with all applicable laws and regulations

7. Prohibited Waste

Unless agreed in writing, we do not accept:

  • Hazardous or toxic waste
  • Asbestos
  • Explosives or flammable substances
  • Clinical or medical waste
  • Any waste prohibited by law

If prohibited waste is discovered, we reserve the right to refuse service and recover any additional costs incurred.

8. Right to Refuse Service

We reserve the right to refuse, suspend, or stop Services where:

  • The waste is unsafe, unlawful, or materially different from what was agreed
  • Site conditions present a health and safety risk
  • Access is restricted or unsafe
  • Payment is refused or withheld
  • Continuing the work would breach legal or regulatory requirements

In such cases, an abortive visit or partial service charge may apply.

9. Compliance and Licensing

We are a registered waste carrier and aim to operate in accordance with all applicable UK environmental and waste management regulations.

Customers remain responsible for ensuring that all waste presented for collection is lawful, accurately described, and permitted for disposal.

We reserve the right to refuse collection of any waste that we reasonably believe breaches legal or regulatory requirements.

If any waste collected is later found to be unlawful, misdescribed, or prohibited under applicable law, the customer remains fully responsible for that waste, including any penalties, fines, investigation costs, or remedial actions arising from it.

10. Liability

We shall not be liable for indirect, incidental, or consequential losses.

Our liability for direct loss or damage is limited to the value of the Services provided.

We are not responsible for damage caused by pre-existing conditions, fragile surfaces, or hidden obstructions unless caused by our negligence.

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

11. Website Use

You agree not to:

  • Misuse the website
  • Attempt unauthorised access
  • Use the website for unlawful purposes

All content on this website is owned by or licensed to us and may not be reproduced without permission.

12. Privacy

Use of our website is governed by our Privacy Policy, which explains how we handle personal data.

13. Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to weather conditions, strikes, or regulatory changes.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For any questions regarding these Terms, please contact:
📧 hello@millermartinwaste.co.uk